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Communication Dans Un Congrès Année : 2020

Crisis management: use of systemic approach for strategic decision-making training

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Résumé

Our societies are regularly exposed to crisis situations due to natural or industrial disasters. Crisis management teams are involved to overcome these events by taking operational, tactic or strategic decisions. Any strategic decision must take account of various complexity factors e.g. spatial aspects, media or time pressure. The strategic decision is also constraint by human factors particularly those due to unprepared actor’s reaction when facing intensity and rarity of the crisis. The territory concerned by the crisis highlights different resources, means and issues more or less strictly dependent. Decision makers have also to deal with uncertain, complex, missing or ambiguous information. So it seems important to prepare them as much as possible by training exercises. The systemic approach gives the possibility to model the crisis and so to give a tool for trainers. In this article the case of an industrial crisis will be modeled, first by defining the crisis environment system and then its evolution. All of the sub-systems of this environment will be analyzed by identifying their interactions, their internal and external logics, their goals and their missions. This case will be used to highlight a method to determine the consequences of a decision during a training session.
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Dates et versions

hal-02538360 , version 1 (18-08-2022)

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Antonin Hamon, Florian Tena-Chollet, Aurélia Bony-Dandrieux, Vincent Chapurlat. Crisis management: use of systemic approach for strategic decision-making training. ESREL 2020 - The 30th European Safety and Reliability Conference ; PSAM 15 - 15th Probabilistic Safety Assessment and Management Conference, Nov 2020, Venise, Italy. ⟨10.3850/978-981-14-8593-0_5129-cd⟩. ⟨hal-02538360⟩
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